FAQs
đź“ť Frequently Asked Questions
🛍 Ordering
Q: How do I place an order?
A: Simply browse our store, add the products you want to your cart, and check out securely. Once your order is placed, you’ll receive a confirmation email.
Q: Can I change or cancel my order?
A: We process orders quickly, but if you need to make a change, contact us as soon as possible. Once an order has shipped, we can’t make changes.
Q: Will I receive a confirmation email?
A: Yes! You’ll get an email confirming your order and another with tracking information once it ships.
đźšš Shipping & Delivery
Q: How long does shipping take?
A: Most orders arrive within 7–15 business days, depending on your location and the item.
Q: Do you offer international shipping?
A: Yes, we ship to many countries worldwide. Shipping times and costs may vary.
Q: How can I track my order?
A: Once your order has shipped, we’ll email you a tracking number so you can follow your package’s journey.
Q: Why did I receive my order in multiple packages?
A: To get your items to you faster, we may ship them separately. You’ll receive tracking information for each shipment.
đź’ł Payments & Returns
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment options.
Q: Do you offer refunds or exchanges?
A: Yes. If there’s a problem with your order, contact us within 30 days of delivery. We’ll help you with a replacement or refund.
Q: What should I do if my order is late or missing?
A: If your order hasn’t arrived within the estimated time, reach out to our support team, and we’ll investigate right away.
🧾 Other Questions
Q: Where do your products ship from?
A: We work with multiple suppliers and fulfillment centers to offer a wide variety of products. Your items may ship from different locations.
Q: How do I contact customer support?
A: You can reach us by email or through our contact page. We typically respond within 24 hours.